Our Terms and Conditions are in place to ensure that all parties involved in the moving process know what their responsibilities are. The Terms and Conditions are in place to ensure that the move will go as planned and that no misunderstandings may occur on the given moving date. They are in place to ensure that the provided information is accurate so the correct size vehicle, number of movers and the correct tools are required to be able to conduct the move as agreed.

1. QUOTATION, & ORDER

1.1 All Supplied Quotation shall remain valid for a period of 30 days.

1.2 The Customer shall be deemed to have accepted the Quotation by placing an order with the Supplier ("the Order") within the period specified in Clause 3.1.

1.3 All Orders for Goods and Services shall be deemed to be acceptance of the Quotation pursuant to these Terms and Conditions.

1.4 The quoted price may change or additional charges may apply if any of the following have not been taken into account when preparing the quotation:-

1.5 If at the time of the move it is found that the move is different to the information you have supplied via telephone. Then the Removal Contractors may charge additional amount to cover the cost of additional time and labour.

1.6 If you self certify the size of your move by completing an inventory checklist and on the day of the move it is found that items have been omitted from the quote then additional charges may be applied at the discretion of the removal company. As a general rule an additional £5.00 may be charged per large size box and £10.00 may be charged per item of furniture. We have allowed a tolerance of 10% of the total size of the move and a 25% tolerance for the number of boxes on the supplied inventory.

1.7 You do not accept the quotation within 30 days from the Quotation date.

1.8 By reason of your delay, the removal is not carried out within 3 months of the date of the acceptance of the Quotation.

1.9 If the move is carried out on a Saturday, Sunday or Bank Holiday, which was not previously agreed when the Quotation was calculated.

1.10 The Removal Contractor has to supply any additional services, previously not included in the quotation, such as disconnecting appliances, dismantling furniture, or storing additional items not previously included in the quotation.

1.11 Should access to the property be not as described, and will not allow free movement of the goods without the need of alterations or hire of additional equipment, or the access to the property be not suitable for the Removal Vehicle to get within 20 meters of the doorway, and as a result the removal Contractors have to do additional work not included in the Quotation.

1.12 Any charges incurred for parking, toll roads, congestion fees, or any other charges levied by the government for transportation of goods from the current property to the new property.

2. WORK NOT INCLUDED IN THE QUOTATION

2.1 Unless agreed in writing by the Removal Contractor, they will not, as part of the quoted removal services:

2.2 Disconnect or reconnect appliances, fixtures, fittings or equipment

2.3 Take up or lay fitted carpet or floor coverings

2.4 Dismantle or assemble unit or system furniture, fitments or fittings.

2.5 Move storage heaters, unless they are dismantled.

2.6 Move items from a loft or a cellar, unless properly lit and safe access so provided.

2.7 To move or store any items excluded in section 5.1 to 5.

2.8 Should the customer pay any money to the contractors on the day of the move for work carried out which does not form part of the move specification as per the booking confirmation, unless the additional work has been authorised by the supplier, or management of the contractors - prior to completion of said work, then this money is not deemed in favour of the supplier or removal contractor, and the work carried out will be charged via separate invoice.

3. RESTRICTED ITEMS NOT TO BE MOVED

3.1 The following items are not permitted to be removed unless previously agreed and an inventory is submitted in writing to the Suppliers and Contractors:

3.2 Jewellery, watches, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections. Prohibited or stolen items, drugs, dangerous, damaging or explosive items, including gas bottles, firearms, and ammunition.

3.4 Plants or goods which may cause vermin or other pest infestation.

3.6 Any animals and their cages, or tanks including birds or fish.

3.7 If you have any goods you are unsure of then please request permission to be moved by the Contractor prior to the move date.

4. OWNERSHIP OF GOODS

By entering the contract you declare that:

4.1 The goods to be removed and/or stored are your own property, or

4.2 The person(s) who own or have an interest in them, have given you permission to make this contract, and have been made aware of the Contract.

You will meet any claim for damages, and any costs against the Removal Contractor if these declarations are not true.

5. PRICE AND PAYMENT

5.1 The price for the Goods and Services is as specified in the Proposal and is inclusive of VAT and any applicable charges outlined in the Proposal. The quote show costs excluding and including VAT for your reference.

5.2 Payment of the price shall be in the manner specified in the Proposal.

5.3 Payment is required by cleared funds in advance of the removal or storage period.

5.4 You may not withhold any part of the payment, failure to finalise the balance before the move date will result in the move being postponed until the balance has been paid.

5.5 Any cancellation fees incurred due to 7.4 will be met by you.

5.6 We only accept payment by cash

6. REMOVAL DATE

6.1 The date you provide us with for your move date, will complete the contract and should this date change charges if you postpone or cancel the removal will apply as per section 7.

6.2 All risk in the Goods shall pass to the Customer upon delivery.

7. CHARGES IF YOU POSTPONE OR CANCEL THE MOVE

7.1 If you postpone or cancel the move, the Removal Contractor may charge according to how much notice is given. Notification must be in writing to us at www.a-zremovals.com


8. TITLE

Title in the Goods shall not pass to the Customer until the Supplier has been paid in full for the Goods.

9. CUSTOMER'S OBLIGATIONS

To enable the Supplier to perform its obligations the Customer shall:

9.1 co-operate with the Supplier;

9.2 Allow the contractors to carry out their responsibilities. Should the customer or associates assist with any aspect of the moving of items and damage is caused during assistance then no liability shall be held by the supplier or removal contractor.

9.3 provide the Supplier with any information reasonably required by the Supplier, to assist with the free movement of items to be moved, and to advise of any special requirements or care of particular items.

9.4 obtain all necessary permissions, parking permits, licenses and consents which may be required before the commencement of the services, the cost of which shall be the sole responsibility of the Customer; and

9.5 comply with such other requirements as may be set out in the Proposal or otherwise agreed between the parties.

9.6 Should the customer not accept the recommendations of the supplier as in section 12.1 then the items to be moved are solely moved at the risk of the customer. The contractor can not be held liable for any damage caused whilst the item to be moved is under the supervision of the customer.


9.7 It is your responsibility to ensure that your goods are adequately insured for transportation, we can arrange this for you upon request, with an FSA regulated company.

10. RIGHT TO HOLD THE GOODS

10.1 The Removal Contractor shall have the right to withhold and or dispose of some or all of the goods until you have paid for any additional costs incurred due to any conditions in section 2. All payments should be made prior to the completion of the move unless, written authorization has been provided by us.

11. GOODS IN STORAGE

11.1 If goods are stored by the Removal Contractor, or any other company as recommended by us, then you must provide us with a correspondence address, and contact telephone information.

11.2 If you do not provide and address or respond to the Removal Contractors, ours or the Storage Companies written or telephone requests, they may publish such notices in a public newspaper in the area to form which the goods were moved, all costs incurred will be charged to your account. The goods will not be released until the account has been paid in full. Additional charges will be applied for additional time in storage.

11.3 If after 28 days of the Removal Contractors written attempts, you do not pay the bill in full then they may sell or dispose of some or all of the goods to cover the cost of the outstanding account. Any additional proceeds will be credited to your account awaiting your instructions.

11.4 If you make your own arrangements to collect the goods out of storage, then they will be entitled to charge for handing them over. The Removal Contractors liability will cease upon handing over the goods.

12. Congestion charge

Extra payment of £8.00 Pounds required if travelling through the congestion charge area.

13. Arrival times

Job arrival times are estimated. Although we do our best to be on time, circumstances out of our control may cause delays, we do not offer discounts for lateness.

14. Customer responsibility

• Parking must be arranged and is the responsibility of the customer. Any parking fines incurred will be added to the cost of the final bill.
• It is the client’s responsibility to be present at all addresses concerned throughout the moving process. Speed-removals will not be held responsible if the property is left unattended.
• It is the costumer responsibility to provide us a list of all items to be covered by our goods in transit insurance.

15. Our responsibility

•  It is our responsibility to deliver your goods to you undamaged. By “undamaged we mean in the same condition as they were in the time when they were packed or otherwise made ready for transportation and/or storage.
• In the event of loss of or damage to your goods caused by negligence or breach of contract on our part, our liability to you is to be assessed as a sum equivalent to the coast of their repair or replacing, taking into account their age and condition immediately prior to their loss or damage subject to a maximum liability of £50.00 per item.

16. Hourly charge

The Hourly charge rate applies when travelling inside the M25.

Outside M25, the charging rate is based on MPT (miles, petrol and time spent).

17. Customer misbehavior

We reserve the right to refuse, cease or stop the job at any point if our staff is abused – verbally or otherwise.  

18. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.